Refund policy

This policy applies to business purchases from Guangzhou Nalen Leather Co., Ltd., operating under the Aarons Leather brand. Custom manufacturing orders and standard stock orders may have different cancellation and return arrangements.

Custom orders and cancellations

Custom orders are developed or produced to agreed specifications, which may include selected materials, dimensions, colours, logos and packaging.

Please contact us in writing if you wish to cancel or change a custom order. We will review the production stage, materials already committed and work already completed.

Any cancellation arrangement or related costs must be explained and agreed in writing, subject to the order terms and applicable law. A cancellation request does not automatically cancel an order.

Standard stock products

Return arrangements for standard stock products should be confirmed before the order is accepted.

Please obtain written return instructions before sending products back. Return eligibility for a change of mind is separate from claims involving manufacturing defects, incorrect products or shortages.

Quality issues, incorrect goods and shortages

Please inspect your shipment after receipt and notify us promptly of any concern. Where an inspection period has been agreed in writing, follow that period.

To help us investigate, provide:

  • Your order or invoice reference.
  • A description of the issue.
  • The quantity affected.
  • Clear photographs or videos.

Where possible, retain the relevant products and packaging during the review.

Quality assessment will take account of the agreed specifications, approved samples and the nature of the material.

Resolution and return arrangements

After reviewing a confirmed issue, we will discuss an appropriate resolution. Depending on the circumstances, this may involve repair, replacement, a price adjustment or a refund.

Where a return or refund is agreed, the instructions, amount and payment arrangements will be confirmed in writing. Return freight arrangements will be addressed according to the cause of the issue, the order terms and applicable law.

This policy does not limit rights that cannot lawfully be excluded.